Billing and Subscriptions Overview

Understand how billing works in Spojit.

Overview

Spojit uses a subscription model. Your plan sets the feature ceiling for your workspace (team seat count, credit allowance, retention windows, premium connectors), and billing is handled monthly or annually through Stripe. One subscription covers one workspace, so workspaces that share a billing account still have their own plan and their own usage meter.

The Billing page is where you change plan, view the current period's credit consumption, buy credit top-ups, and update payment details. Billing is separate from per-user account settings: only workspace admins see the page, and changes there affect every member of the workspace.

Before You Start

You must be a workspace admin to view or change billing.
A valid payment method is required to move off the free plan.

What's on the Billing Page

Open Settings -> Billing. You'll see:

Current plan - The plan name, billing cadence (monthly or annual), next renewal date, and a button to change plan.
Usage this period - Credits consumed against your allowance, plus seat count against your plan limit. Resets at the start of each billing period.
Credit top-ups - Buy additional credits on top of your plan's allowance for the current period.
Payment method - The card or other payment source on file.

How Credits Are Consumed

Every workflow run consumes credits. The amount depends on what the workflow does: AI-powered steps (LLM calls, knowledge queries) and large data transforms cost more than simple connector calls. When your allowance is exhausted, scheduled and webhook-triggered runs fail with a credit error until the next renewal or a top-up. See Managing Credits for the full breakdown.

Tips

Switch to annual billing for a lower effective rate once your usage has stabilised.
Add a backup payment method in Stripe to avoid service interruptions if the primary card declines.
Check usage weekly during the first month on a new plan so you can right-size before a top-up is needed.

Common Pitfalls

Plan changes prorate immediately. Downgrading mid-period can reduce your seat count and lock out members.
Failed card charges put the workspace into a grace period. If you don't update the card before it ends, scheduled workflows pause.
The free plan has a hard cap on team members and credits. Inviting beyond the cap silently fails until you upgrade.