Mailhook and Monday: Maintenance Photo Triage Template

Turn tenant maintenance emails into ready-to-action Monday.com work orders, with the issue already summarized and an urgency level suggested.

What It Builds

This Spojit template gives your property team a dedicated Mailhook address. When a tenant emails a maintenance photo to it, an Attachment node pulls the image bytes and an Agent-mode Connector node reads the photo and message to describe the problem and propose an urgency level. A Monday Connector node then creates a work-order item with the description prefilled, so a coordinator only has to assign and schedule.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow with a Mailhook trigger so tenants can email maintenance photos to a dedicated address. Fetch the attached photo, then use an AI step to read the image and the email text, summarize the maintenance issue in two or three sentences, and suggest an urgency of Low, Medium, or High. Create a new item on my Monday board "Work Orders" using the email subject as the title, and prefill columns for the issue summary, suggested urgency, and the tenant's email address.

Connectors Used

Mailhook - the trigger; each tenant email to the workflow address starts a run.
Monday - creates the work-order item and fills its columns.

Customize It

Swap the board name to your own, rename the urgency labels to match your status column, or add columns such as property or unit for the AI to infer from the email. You can also tighten the summary length or ask it to flag safety hazards.

Tips

The Attachment node only works in Mailhook workflows; set it to Multiple if tenants send several photos.
Use Agent mode for the photo read so the AI can interpret the image; the Monday create step can stay in Direct mode for predictable columns.
Make sure your Monday status column already has Low, Medium, and High values so the suggested urgency maps cleanly.