Slack and Knowledge: Counter Staff FAQ Bot Template

A ready-to-build Spojit template that lets counter staff ask retail and admin questions in Slack and get instant answers drawn from your store operations handbook, with citations.

What It Builds

This template starts with a Webhook trigger wired to a Slack slash command or shortcut, so a staff member's question arrives as {{ input }}. A Knowledge node in Query mode searches your store operations handbook collection and returns a grounded answer with source citations. A Slack connector node then posts that answer back to the channel or thread where the question was asked. No clinical or patient data is involved: this covers everyday retail and admin questions only.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow that triggers from a Slack webhook when counter staff post a question. Query my "store operations handbook" knowledge collection for the answer, and post the response back to the same Slack channel with citations to the source documents.

Connectors Used

Webhook trigger - receives the staff question from Slack as the workflow input.
Knowledge node (Query mode) - answers from your store operations handbook collection with citations.
Slack - posts the answer back to the channel or thread.

Customize It

Change the collection name in the prompt to point at a different handbook, swap the destination channel, or ask Miraxa to add a polite fallback message when no confident answer is found. You can also tell it to include only the top source link instead of full citations.

Tips

Embed your handbook into a persistent Knowledge collection first so it is reusable across runs.
Use the Slack webhook's signing secret so only your workspace can trigger the bot.
Keep the collection focused on retail and admin topics for sharper, on-topic answers.