Front and Slack: High-Priority Client Escalation Template
When a flagged client conversation lands in Front, Spojit scores its urgency and pushes the high-priority ones straight to your on-call account lead in Slack.
What It Builds
A Webhook trigger fires the moment a conversation is tagged or flagged in Front. An Agent-mode Connector node reads the subject and message body, scores how urgent the issue is, and a Condition node lets only high-priority cases through. Those are posted to a chosen Slack channel so the on-call account lead sees them immediately, with no noise from routine replies.
The Prompt
Paste this into Miraxa and it builds the workflow, connecting the tools for you:
Build a workflow that triggers when a conversation is flagged in Front, uses AI to score how urgent the client issue is on a scale of low, medium, or high, and when it scores high, posts a message to the #client-escalations Slack channel with the client name, subject line, urgency reason, and a link to the Front conversation.Connectors Used
- Front - a Webhook trigger fires on a flagged or tagged conversation.
- Slack - posts the escalation message to your chosen channel.
Customize It
Change #client-escalations to your team's channel, adjust the urgency bar (only post on high, or include medium too), and edit which fields appear in the Slack message. You can also tell the scoring node to weight specific keywords like "contract", "outage", or a key account name.
Tips
- Your Front connection needs read access to conversations and tags so the trigger and scoring node can see the full thread.
- Use Agent mode for the urgency scoring (judgement on free text); a Direct mode node is plenty for the single Slack post.
- Add a Response Schema to the scoring node so the urgency level and reason come back as clean structured fields for the Condition.