Knowledge and Front: New Article to Saved-Reply Sync Template

When a new help article is emailed to a Mailhook, Spojit embeds it into your support knowledge collection and drafts a matching Front saved-style reply so agents always have the latest cited answer on hand.

What It Builds

A Mailhook trigger gives the workflow its own inbound address. Email a new help article to it and a Knowledge node embeds the text into a persistent support collection. Then an Agent-mode Connector node queries that collection and drafts a concise, cited canned-style reply in Front, ready for an agent to send.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow that triggers when a new help article is emailed to a Mailhook. Embed the email body into a Knowledge collection called "support-articles", then have an Agent-mode Connector draft a short, friendly canned-style reply in Front that summarizes the article and cites its title, so agents have a ready-to-send answer.

Connectors Used

Mailhook trigger - starts the run whenever an article lands at the workflow's inbound address.
Knowledge node - embeds the article into a reusable support collection.
Front - the Agent-mode Connector node drafts the saved-style reply.

Customize It

Change the collection name from support-articles to match your team, adjust the reply tone or length, or tell Miraxa to tag the draft by topic. You can also have it notify a Slack channel when a new reply is ready, all without writing a second prompt.

Tips

Use Agent mode for the Front step so Spojit can phrase the reply and cite the source; switch to Direct mode if you want one exact draft action with no AI cost.
Send articles as plain text or attach a document; the Knowledge node handles many file types and OCR.
Add a Response Schema on the Agent-mode node if you want structured fields like subject, body, and tag.