Mailhook and Front: Attachment-Heavy Ticket Intake Template

A Spojit template that turns customer emails full of screenshots and logs into clean Front conversations, with the attached evidence ready for an agent to review.

What It Builds

A Mailhook trigger gives the workflow its own inbound address, so any customer email that lands there starts a run. An Attachment node fetches the attached screenshots or log files, an Agent-mode Connector node summarizes what the customer is reporting, and a Front Connector node opens a conversation with that summary plus a note listing the attached evidence for your support team.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow triggered by a Mailhook. When a customer emails the address, fetch any attached files, summarize the reported issue from the subject and body, then open a Front conversation containing the summary and a note that lists each attachment by filename so an agent can review the evidence.

Connectors Used

Mailhook - the trigger; provides the inbound email address and the customer's message and attachments.
Attachment node - fetches the attached screenshot or log bytes from the inbound email.
Front - opens the support conversation with the summary and evidence note.

Customize It

Change which Front inbox the conversation lands in, add a tag like needs-evidence, or have the summary flag urgent keywords. You can also tell the prompt to set the conversation subject from the original email subject so threads stay recognizable.

Tips

The Attachment node only works in Mailhook workflows; set it to Multiple so every file from the email is captured.
Keep the Front node in Direct mode for a single, predictable create-conversation action, and reserve Agent mode for the summary step.
Confirm your Front connection has permission to create conversations in the target inbox.