Slack and Front: Reopened Conversation Alert Template
When a customer replies to a Front conversation that was already marked resolved, this Spojit template posts an alert to your support Slack channel with the original owner tagged so the same agent picks it back up.
What It Builds
A Webhook trigger listens for Front conversation events. A Condition node checks that the conversation moved from a resolved state back to open (a reopened reply), and a Slack Connector node in Direct mode posts a message to your support channel with the subject, customer, and a link back to the conversation. The original owner is tagged so reopened threads land with the agent who already has the context.
The Prompt
Paste this into Miraxa and it builds the workflow, connecting the tools for you:
Build a workflow that triggers on a Front webhook when a previously resolved conversation is reopened by a customer reply. Only continue when the conversation went from resolved back to open. Then post a message to the #support Slack channel that tags the conversation's original owner and includes the subject, the customer's name and email, and a link to the conversation in Front.Connectors Used
- Front - sends the Webhook trigger event when a conversation is reopened.
- Slack - posts the alert to your support channel and tags the owner.
- Trigger: Webhook (use the Front HMAC signing secret to verify events).
Customize It
Swap #support for your team's channel, and change which fields appear in the message (add the inbox name, tags, or last reply snippet). To route by team instead of tagging one owner, point the message at a triage channel and drop the owner mention from the prompt.
Tips
- Map the original owner to a Slack user ID so the mention pings the right person; store the lookup in the prompt or a small table.
- Keep the Slack node in Direct mode for a single, predictable post (no AI cost); use Agent mode only if you want it to summarize the thread.
- Verify the webhook with Front's signing secret so only genuine reopen events trigger a run.