Front and Slack: Negative Sentiment Supervisor Escalation Template
A Spojit template that scores the sentiment of every inbound Front message and pings your supervisor channel in Slack the moment a conversation turns sharply negative.
What It Builds
A Webhook trigger fires on each new inbound Front message. An Agent-mode Connector node reads the message text and scores its sentiment against a Response Schema, and a Condition node checks whether the score has crossed your negative threshold. When it has, a Slack node posts an alert to the supervisor channel with the customer name, a link to the Front conversation, and the reason, so a lead can step in before it escalates further.
The Prompt
Paste this into Miraxa and it builds the workflow, connecting the tools for you:
Build a workflow that triggers on each new inbound Front message, uses an AI step to score the message sentiment from very negative to very positive with a short reason, and when the sentiment is sharply negative posts an alert to the #support-supervisors Slack channel with the customer name, a link to the Front conversation, and the reason.Connectors Used
- Front - the Webhook trigger that starts a run on each inbound message.
- Slack - posts the escalation alert to your supervisor channel.
Customize It
Change #support-supervisors to your own channel, adjust how negative the sentiment must be before it alerts, or add fields like the conversation subject or assigned teammate to the Slack message. You can also route different inboxes to different channels by naming them in the prompt.
Tips
- Give the Slack connection scope to post in the target channel, and invite the Spojit app to that channel first.
- The sentiment step runs in Agent mode with a Response Schema so the score and reason come back as reliable structured fields for the Condition node.
- Keep the threshold strict at first to avoid alert fatigue, then loosen it once supervisors trust the signal.