Resend and Front: Branded Ticket Acknowledgement Template

When a new Front conversation opens, send an instant branded acknowledgement through Resend from your own domain, then log it back on the conversation.

What It Builds

This Spojit template starts with a Webhook trigger that fires the moment a new Front conversation is created. A Connector node in Direct mode sends a personalized acknowledgement email through Resend from your verified domain, including a ticket number and your expected response time. A final Connector node posts a note back on the Front conversation so your agents can see the customer was already acknowledged.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow that triggers by webhook when a new Front conversation is created. Send an acknowledgement email through Resend from support@yourdomain.com to the contact, using the conversation's reference number as the ticket number and telling them to expect a reply within one business day. Then add a comment on the Front conversation noting that the auto-acknowledgement was sent.

Connectors Used

  • Front - the Webhook trigger starts the run; a Direct-mode Connector node logs the comment back.
  • Resend - sends the branded acknowledgement email from your own domain.

Customize It

Change the from address, the response-time promise (for example "within 4 hours"), or the ticket-number source in the prompt. You can also tweak the email copy to match your brand voice or add the customer's name without writing a second prompt.

Tips

  • Verify your sending domain in Resend first so acknowledgements land in the inbox, not spam.
  • Keep the email send in Direct mode for one exact, no-AI-cost action per run.
  • Use Front's webhook to filter on inbound conversations only, so replies do not re-trigger.

Related

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