Front and Monday: Customer Feature Request Capture Template
When a Front conversation is tagged as a feature request, this Spojit template creates or updates a Monday.com backlog item so demand for each idea is tracked across every ticket that mentions it.
What It Builds
A Webhook trigger receives the Front event when a conversation gets your feature-request tag. A Connector node reads the conversation to pull the requesting customer and a one-line summary, then a Monday.com Connector node creates a new backlog item, or updates an existing one if the idea already lives on the board, so each item collects every customer asking for it.
The Prompt
Paste this into Miraxa and it builds the workflow, connecting the tools for you:
Build a workflow that triggers from a webhook when a Front conversation is tagged "feature-request". Pull the requesting customer's name and email and write a one-line summary of what they asked for. Then on my Monday board "Product Backlog", look for an item whose name matches the requested feature: if one exists, append the customer and summary to its update notes and bump a request-count column; if not, create a new item with the feature as the name and the customer and summary in the notes. Set the item status to "Under Review".Connectors Used
- Front - the source ticket, delivered through a Webhook trigger when the feature-request tag is applied.
- Monday.com - the product backlog board where each idea becomes a tracked item.
Customize It
Change the tag name (feature-request) to match your Front workflow, swap the board name or the status value, and adjust which fields land in the item notes. To group requests differently, point the match logic at a label column instead of the item name.
Tips
- Give the Front connection scope to read conversation tags and contacts so the customer details resolve.
- Use Direct mode for the Monday create and update calls when you want predictable, AI-free writes; use Agent mode for the read step if conversations vary widely.
- Secure the webhook with an HMAC secret so only genuine Front events start a run.