Resend and Knowledge: Auto-Acknowledge with Cited Answer Template
This Spojit template turns every inbound support email into an instant, branded acknowledgement that already contains a cited self-service answer plus a ticket reference.
What It Builds
A Mailhook trigger gives the workflow its own inbox address, so any email sent there starts a run. A Knowledge node in Query mode searches your help docs for the best match to the customer's question, and a Resend node sends a polished reply from your own verified domain. The result quotes the matched help-doc answer, links the source, and stamps a ticket reference for follow-up.
The Prompt
Paste this into Miraxa and it builds the workflow, connecting the tools for you:
Build a workflow with a Mailhook trigger that receives inbound support emails. Use a Knowledge node in Query mode to find the best matching answer from my help-doc collection for the email subject and body. Then use Resend to email the customer back from my own domain with a friendly acknowledgement that includes the cited answer, a link to the source doc, and a generated ticket reference.Connectors Used
- Mailhook trigger - gives the workflow a dedicated inbox; each incoming email starts a run.
- Knowledge node (Query mode) - searches your help-doc collection and returns a cited answer.
- Resend - sends the branded acknowledgement from your verified sending domain.
Customize It
Tune the prompt to change the from name and reply-to address, the help-doc collection queried, the ticket reference format, or the tone of the acknowledgement. You can also ask for a fallback line when no confident match is found, so customers still get a courteous holding reply.
Tips
- Verify your domain in Resend first so replies land in the inbox, not spam.
- Embed your help docs into a persistent Knowledge collection before running, so Query mode has content to cite.
- Keep the Knowledge node in Query mode (not Embed) for this lookup-only path.