Front and Knowledge: Cited Reply Draft from Help Docs Template

When a new Front conversation arrives, this template searches your help docs and drafts a reply that quotes the relevant articles, ready for an agent to send.

What It Builds

A Webhook trigger fires when Front receives a new conversation. A Knowledge node in Query mode searches your help-docs collection for passages that match the customer's question, then an Agent-mode Connector node writes a reply that quotes the matching articles and attaches the draft back to the Front conversation. Your agent reviews and hits send.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow that triggers by webhook when a new Front conversation arrives. Take the customer's message and search my help-docs Knowledge collection for the most relevant articles. Then draft a reply that answers the question and quotes the article passages it used, including the article titles. Attach that draft as a comment or draft reply on the original Front conversation so an agent can review and send it.

Connectors Used

Front - receives the new conversation via a Webhook trigger and gets the drafted reply attached.
Knowledge - Query mode searches your help-docs collection for cited passages.

Customize It

Point the prompt at the Knowledge collection that holds your docs, and adjust the tone or length of the draft. You can ask it to only draft when a confident match is found, or to add a polite "an agent will follow up" line when no article fits.

Tips

Embed your help docs into a persistent Knowledge collection first so every run can search them.
Keep the Connector node in Agent mode so it can phrase the reply and weave in citations; use Direct mode only for the exact Front attach action.
Draft, do not auto-send: leaving a human in the loop keeps quoted answers accurate.