Front and Slack: First-Response SLA Breach Alert Template
A Spojit template that watches your open Front conversations on a schedule and pings your support team in Slack before a first-response SLA actually breaches.
What It Builds
A Schedule trigger fires every 15 minutes and a Connector node lists open Front conversations awaiting a first reply. A Transform node keeps only those past your SLA window and calculates how many minutes each is overdue, then a Connector node posts one grouped message to a Slack support channel. Leads see what needs a reply and can grab it before it breaches.
The Prompt
Paste this into Miraxa and it builds the workflow, connecting the tools for you:
Every 15 minutes, scan my open Front conversations for any awaiting a first reply for more than 30 minutes. Group the overdue ones and post a single alert to the #support Slack channel listing each conversation's subject, a link to it, the inbox name, and how many minutes it is overdue, sorted with the most overdue first.Connectors Used
- Schedule trigger - runs the scan on a 15-minute cron.
- Front - lists open conversations and their first-reply timing.
- Slack - posts the grouped overdue alert to your support channel.
Customize It
Change the SLA window (30 minutes), the cadence (every 15 minutes), and the target channel (#support) directly in the prompt. You can also limit the scan to specific inboxes or tags, or add fields like assignee or customer name to each line.
Tips
- Your Front connection needs read access to the inboxes you want scanned.
- Keep the Slack step in Direct mode so it posts the exact formatted message with no AI cost.
- A short SLA window plus a frequent schedule means more noise: tune both together so leads only see conversations genuinely at risk.