Front and Knowledge: Support Answer Draft Template

When a new Front conversation arrives, this Spojit template looks up the relevant policy in your help-doc collection and posts a cited draft reply for an agent to review and send.

What It Builds

A Webhook trigger fires when a new conversation lands in Front. A Knowledge node in Query mode searches your help-doc collection for the policy that answers the customer's question, then a Front Connector node in Direct mode posts a draft reply (with the source docs cited) into the conversation. The agent reviews the draft and sends it, so a human stays in the loop.

The Prompt

Paste this into Miraxa and it builds the workflow, connecting the tools for you:

Build a workflow that triggers when a new Front conversation is created. Take the customer's message, query my "support-policies" knowledge collection for the most relevant policy, and post a draft reply back into the Front conversation that answers the question and cites which help docs it used, so an agent can review and send it.

Connectors Used

Front - the Webhook trigger starts the run on a new conversation, and a Direct-mode node posts the draft reply.
Knowledge - Query mode searches your embedded help-doc collection for the matching policy.

Customize It

Swap support-policies for the name of your own collection, change the tone or length of the draft, or add a line telling Miraxa to apply a "needs review" tag in Front. You can also have it skip drafting when no relevant policy scores high enough.

Tips

Embed your help docs into the collection first; the draft is only as good as what Knowledge can find.
Keep the Front node in Direct mode so it posts the exact reply with no extra AI cost.
Posting a draft (not auto-sending) keeps an agent in control of every customer-facing message.