Monday and Front: New-Item Customer Welcome Reply Template

Build a Spojit workflow that turns each new customer request into a tracked Monday.com item and sends an instant welcome reply through Front.

What It Builds

This template starts from a Webhook trigger that receives a new customer request, creates a tracking item on a Monday.com board with the customer's details, and then sends a warm acknowledgement back to the customer through Front. The result is a single workflow that gives the customer an immediate, human-sounding reply while your team gets a clean, trackable task on the board. The reply text is written by an Agent-mode Connector node so it reads naturally instead of like a canned auto-responder.

The Prompt

Paste this into Miraxa, the intelligent layer across your automation, and it builds the workflow, connecting the tools for you:

Build a Webhook-triggered workflow. When a new customer request comes in, create a Monday.com item on my "Customer Requests" board with the customer's name, email, and request summary. Then use an Agent-mode Front step to write a short, friendly welcome reply that acknowledges their request and tells them it is being tracked, and send it through Front to the customer's email.

Connectors Used

  • Webhook trigger - receives the new customer request as JSON and exposes it as {{ input }}.
  • Monday.com - a Connector node in Direct mode using create-item to add the tracking item to your board.
  • Front - a Connector node (Agent mode) that drafts and sends the welcome reply with send-message.

Customize It

Change "Customer Requests" to your real board name, and adjust which fields land on the item (for example add a priority or source column). You can edit the reply instructions in the Front step to match your brand voice, set the urgency or tone, or point the reply at {{ input.cc }} as well. If you would rather keep the reply fully deterministic, switch the Front Connector node from Agent mode to Direct mode and write the body yourself with {{ }} variables.

Tips

  • Use Direct mode for the Monday.com step so item creation is predictable and costs no AI credits; reserve Agent mode for the Front reply where natural wording matters.
  • Verify your Webhook trigger with a signing connection (Spojit or Custom scheme) so only your own request form can start runs.
  • After Miraxa scaffolds the workflow, open each node's properties panel to confirm the board, inbox, and field mappings before you enable it.

Related

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