Front and Monday: Escalated-Conversation Task Template

A Spojit template that watches Front for conversations tagged urgent and opens a tracked item on a monday.com board so every escalation gets an owner and a due date.

What It Builds

This template starts from a Webhook trigger that Front calls when a conversation is tagged urgent. A Connector node on front reads the conversation details, and a Connector node on monday creates a tracked item on your escalations board with the customer, subject, and a link back to Front. The result: escalations leave the shared inbox and land on a board where they have a named owner and a due date instead of sitting unassigned.

The Prompt

Paste this into Miraxa, the intelligent layer across your automation, and it builds the workflow and connects the tools for you:

Build a workflow with a Webhook trigger that fires when Front tags a conversation "urgent". Use the front connector to fetch the conversation's subject, the customer contact, and the inbox name, then use the monday connector to create an item on my "Escalations" board with the subject as the title, the customer name and a link back to the Front conversation in the item's columns, and a due date two business days out.

Connectors Used

  • Webhook trigger - Front posts to the workflow URL when a conversation is tagged urgent. Verify it with a signing connection so only real Front calls run.
  • front - reads the conversation with get-conversation and lists tags or inboxes (list-tags, list-inboxes) so Spojit knows which event to act on.
  • monday - creates the tracked task with create-item on your escalations board, optionally adding context with create-update.

Customize It

Change the tag name (urgent) to whatever your team uses, point the prompt at your real board name, and adjust the due-date offset. You can also have Miraxa map extra Front fields (assignee, inbox, or first message body) into monday.com columns, or add a Send Email step to notify the new owner. Keep the front and monday calls in Direct mode for predictable single-tool actions and no AI cost.

Tips

  • Add a Condition node after the front lookup so the monday item is only created when the tag truly is your escalation tag, avoiding duplicate tasks from unrelated tag events.
  • Use {{ input }} from the Webhook trigger to pull the conversation id, then pass it to get-conversation rather than trusting the raw payload for every field.
  • Both get-conversation and create-item are deterministic, so keep both Connector nodes in Direct mode; reserve Agent mode for steps that need judgment, such as summarizing the thread.

Common Pitfalls

  • If the Webhook is not verified by a signing connection, any caller can create board items; always attach one before going live.
  • The monday create-item call needs the correct board and column ids, so confirm your board name and columns match the prompt or the item lands with empty fields.
  • Front can fire the tag event more than once; opt into event-id dedup on the Webhook trigger so a single conversation does not spawn several monday items.

Related

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